Frequently Asked Questions

For any enquiries please email us at info@pugpawty.com

We ship all of our orders to the USA and worldwide. Your order is very important to us. No matter where in the world you are, we use only the best, most reliable couriers who make sure your order gets to your door safely and in the best possible time frame available.

International Customs Notice please read!:
International orders might be subject to customs fees. 

We accept payments via MasterCard, VISA, Credit card, Debit card, AMEX, and Apple Pay.

Pay With Credit/Debit Card

You can pay with your Credit/Debit card by selecting ‘Pay with Credit/Debit card’. We use Stripe payment gateway which is a 100% safe and secure way to pay. Please note that Pug Pawty Store does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. Please wait until you see the “Thank you” page, otherwise, your order will possibly become an abandoned checkout.

  1. Place your order by clicking on ‘Checkout’ after you have added your items to your basket. Then check your order items are correct and then enter your shipping and billing address correctly. Please double check all your details before placing your order.

  2. Then pay for your order by using a credit or debit card (via Stripe which is a 100% secure online payment gateway).

  3. We will then send you your Confirmation of Order invoice upon successful receipt of your payment to the email address you supplied in checkout.

  4. To view your live order information you can log into your account with here us or email us at info@pugpawty.com for further information such as tracking numbers and order status. We will help you within 24 hours of your contacting us.

SHIPPING TO USA 
(FROM OUR USA PRODUCTION CENTER)
5-12 business days (with tracking)
SHIPPING TO CANADA & AUSTRALIA 
(FROM OUR USA PRODUCTION CENTER)
7-17 business days via standard International shipping
(often with tracking)
WORLDWIDE SHIPPING
(FROM OUR USA PRODUCTION CENTER)
7-27 business days via standard International shipping
(without tracking)
WORLDWIDE SHIPPING
(FROM OUR EUROPE PRODUCTION CENTER)
7-17 business days without tracking TO EUROPE
12-27 business days without tracking TO WORLDWIDE

 

Yes, we will send you an invoice for your order on email as soon as you’ve ordered. We will also keep you up to date with notification emails including tracking numbers (if available).

Returns are only accepted in certain circumstances. Please read our full Return Policy for more details.