How can we help?


Shipping, Tracking & Delivery

Do you ship internationally?

Yes, we ship worldwide with the exception of just a few countries due to shipping restrictions. The countries we currently don’t ship to are as follows:

Philippines, Indonesia, Cuba, Iran, Sudan, Syria, Russia, and Ukraine.

How much does shipping cost?

You can benefit from Free Shipping on all orders over US$59 (USA only). Otherwise, the shipping cost is calculated at checkout automatically.

Please note: We sometimes run free shipping promotions store-wide during sale seasons, so please keep checking the store for more information.

How long will it take for my order to arrive?

The total delivery time is split into two parts:

Processing time: 2-5 business days.

Standard shipping time to USA is: 2-8 business days.

Our international customers usually receive their orders within 10-25 business days. Shipping times may vary for our international customers.

At Pug Pawty Store, it is our aim to ship out every order as soon as possible and to notify you with your tracking number via email.

I have received a tracking number, however, it's not been updated?

Carrier system updates can take 2-3 business days from the shipment date to update, so please check your tracking after 2-3 business days again. If, even after this time you still can't track your order, you can contact us at

My order is for multiple items, will they arrive in one package?

For logistical reasons, we may decide to ship some of your items separately to help ensure that our customers will receive their items as quickly as possible.

My order is being sent by the carrier but I wasn't able to be at home to receive it, what should I do?

In this case, you will need to contact the carrier. In most cases, they will resend the package the next business day, however, on occasion, you might be asked to pick up the package at your local post office or access point.

I've not received my items yet, who should I message about it?

If you've not yet received your order within the expected shipping times, you can send us a message at and we will look into the situation for you and get back to you as soon as possible. We are always willing to help our customers locate a package and ensure to keep you in the loop the whole way.

However, please make sure you've already contacted your local post office if your tracking number shows that the package has already arrived in your city.

My order is late to arrive, why is that?

Please make sure to check the shipping methods page to recheck the average shipping time for your specific country. It can occur that on some orders, there may be a delay to the delivery that was outside of our control. If the delivery date has passed, you can contact us at and we'll be happy to check where your order is.

Shopping and Discounts

How do I place an order?

Placing an order from Pug Pawty Store is easy! Simply follow the steps below:

1. Select the product that you would like to buy.

2. Choose the correct color/size/variant/quantity that you would like. Pay special attention if you are shopping for necklaces or bracelets to the length of the item. When ready, select 'Add to cart' or 'Buy it Now'.

3. Confirm that all your details are correct and make sure you have added a correct shipping address. When you are ready, select 'Continue to payment'.

4. Enter your payment details. You can pay with all major credit/debit cards. When you are ready, select 'Pay Now'.

5. Wait for the 'Thank you' page to load and then wait for the order confirmation email to arrive in your inbox.

6. Wait 2-5 business days on average for the shipping confirmation email to arrive. This will contain your tracking number.

7. Wait for your package to arrive within a further 10-20 business days on average.

How do I apply a discount code?

If you have a discount code, you can apply it at the checkout page. Make sure that your code has been copied correctly and pasted into the discount code box and then select 'Apply', this will then change the price according to the discount code. If you see an error message, you should check if the discount code is still valid. Please also note that discount codes cannot be combined together, only one discount code can be used at checkout of your order.

After I've placed my order, will I receive a confirmation email?

Yes, we will send you a confirmation email very shortly after placing your order. To make sure that the email goes into your main inbox, you can add to your email contacts. If you have still not received your confirmation email you can email us at

Returns and Exchanges

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items or that are lost in the mail. If any of these apply, please contact us at with photos of wrong/damaged items and we’ll sort that out for you. Please note: Shipping fees will not be refunded for refunded orders.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Payment, Billing and Fees

Which payment methods do you accept?

We accept payments via MasterCard, VISA, Credit card, Debit card, AMEX, and Apple Pay.

Pay With Credit/Debit Card

You can pay with your Credit/Debit card by selecting 'Pay with Credit/Debit card'. We use Stripe payment gateway which is a 100% safe and secure way to pay. Please note that Pug Pawty Store does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. Please wait until you see the "Thank you" page, otherwise, your order will possibly become an abandoned checkout.

Will I have to pay import taxes/duties on an interntational order?

We do our very utmost to ensure that you won't have to pay import or customs taxes on your order, however, sometimes this is outside of our control.

If you are being asked to pay additional taxes/duties, unfortunately, you are responsible for the payment. Pug Pawty Store is not able to advise what if any taxes/duties may be applied to international shipments. We are therefore not responsible for any taxes/duties that may be applied to your package.

If you would like to find out more accurate information regarding any possible import taxes/duties, we suggest that you get in touch with your local customs office to find out if there might be any unexpected charges at your end before placing the order with us.

My payment was declined on checkout, what can I do?

Please make sure you have input the correct details. If all details are correct, please contact your bank to ensure that there are no problems with the card you're using. If the above is no problem, please contact us at to submit the details and we will investigate the issue further.

About Pug Pawty Store

I'd like to know more about Pug Pawty Store

At Pug Pawty, we're more than just an online store – since 2017, we're been a haven for all things pug-related! Embracing the adorable quirks and undeniable charm of pugs, we bring you a collection that celebrates your love for these delightful furry companions.

From cozy t-shirts to stylish leggings, trendy caps, and adorable mugs, our offerings are crafted with a deep affection for pugs. Each product reflects the joyful spirit and lovable nature of these four-legged friends, making every purchase an expression of your pug-loving lifestyle.

We're dedicated to capturing the essence of pug adoration, drawing inspiration from our own experiences and passion for these incredible pets. Our goal is simple: to ensure that every pug enthusiast feels connected, delighted, and fully represented through our vibrant and playful collection.

Join us in celebrating the cuteness overload that pugs bring into our lives. Get ready to showcase your pug pride with our curated selection – because loving pugs isn't just a hobby, it's a Pawty!